At Malissa Grande, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.malissagrande.com, place an order, or interact with us through email, SMS, or social media.

Everything we create is rooted in intention and care — and the same respect extends to your personal information.

What We Collect

When you shop or get in touch with us, we may collect:

• Your name and contact details (such as email, phone number, and delivery address)
• Order and payment details (securely processed through Shopify — we do not store card details)
• Account information, including login details and saved preferences
• Customer service enquiries, feedback, or communication with us
• Website activity and browsing behaviour through cookies and analytics tools

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Manage returns, exchanges, and customer support
• Respond to enquiries and provide order updates
• Improve our website, products, and customer experience
• Send updates, offers, and marketing communications (only if you have subscribed)
• Protect our website and prevent fraud

You can unsubscribe from marketing emails at any time by clicking “unsubscribe” at the bottom of any email, or reply STOP to SMS marketing messages.

Who We Share It With

We only share your information with trusted service providers who help us operate our business, including:

• Shopify for website hosting, payments, and order management
• Australia Post for shipping and delivery
• VentraIP for email communication services
• Analytics, fraud prevention, and website support providers

We do not sell, rent, or trade your personal information.

Cookies

Like most websites, Malissa Grande uses cookies to improve your shopping experience and help our website run smoothly.

Essential Cookies

These keep your cart, checkout, and account functioning properly.

Performance & Analytics Cookies

These help us understand how visitors use our website so we can improve your experience.

Marketing Cookies

These help us send relevant emails, offers, and advertising if you’ve subscribed to hear from us.

Security & Platform Cookies

Our website platform, Shopify, uses cookies to keep everything secure and operating safely.

You can manage or disable cookies through your browser settings at any time, though some website features may not function correctly without them.

Protecting Your Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access using secure systems provided by trusted platforms like Shopify and VentraIP.

We only keep your information for as long as necessary to provide our services, meet legal obligations, and maintain business records.

Access & Corrections

You may request access to, correction of, or deletion of your personal information at any time by contacting us at:

care@malissagrande.com

You may also withdraw consent for marketing communications at any time.

Children’s Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact

If you have any questions about this Privacy Policy or your personal information, please contact us at:

care@malissagrande.com