Welcome to www.malissagrande.com. By accessing or purchasing from our website, you agree to the following Terms & Conditions. These terms operate alongside your rights under Australian Consumer Law and do not exclude any consumer guarantees.

At Malissa Grande, every piece is created with intention, care, and lasting beauty. From body care to candles, diffusers, and sculptural home pieces, we are committed to offering a thoughtful and seamless shopping experience.

Pricing

All prices listed on www.malissagrande.com include applicable taxes and exclude shipping costs.

Shipping fees are calculated at checkout before payment is completed.

Shipping

Within Australia

All orders are dispatched from Melbourne, Australia via Australia Post.

• Orders are processed within 2–3 business days
• Orders placed after 11:00am AEST will be processed from the following business day
• Any unexpected delays will be communicated by our team

Delivery timeframes provided by Australia Post are estimates only. Once your order has been dispatched, delivery times are outside of our control.

Order Tracking

All orders include tracking details, which will be provided once your order has been shipped.

If your parcel is delayed, missing, or marked as delivered but not received, we recommend contacting Australia Post directly to lodge an enquiry. We are happy to assist by providing tracking details and dispatch confirmation where needed.

 

Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact care@malissagrande.com within 48 hours of delivery and include clear photographs of the issue.

We will assess the matter and arrange a replacement, repair, or refund where appropriate in accordance with Australian Consumer Law.

Returns

For change-of-mind returns, items must be returned unused, unopened, and in original saleable condition.

Sale items, promotional purchases, and opened body care products are final sale.

Please refer to our Returns & Refunds Policy for full return details.

Orders returned due to incorrect address details, refusal of delivery, or failure to collect may incur a 10% restocking fee. Original shipping costs are non-refundable.

Handcrafted Products

Our trays and home décor pieces are handmade in small batches. Slight variations in colour, texture, finish, and small air bubbles are part of the natural crafting process and are not considered faults.

These unique characteristics are part of the beauty of handcrafted design.

Product appearance may also vary depending on screen settings, lighting, and natural material variations over time.

Intellectual Property

All content on www.malissagrande.com — including images, text, branding, product designs, and graphics — is the intellectual property of Malissa Grande and is protected under Australian copyright law.

Content may not be copied, reproduced, distributed, or used without prior written permission.

For permissions, please contact care@malissagrande.com.

Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

You can view our full Privacy Policy on our website.

Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.

Contact

For any questions regarding these Terms & Conditions, please contact:

care@malissagrande.com